Walmart GoLocal is celebrating two years this month. To celebrate this milestone, we sat down with Lucy Tudor-Ralston, Senior Director, Growth, Expansions, and Operations, to talk about her reflections on the past two years and how Walmart GoLocal has evolved in service of our clients.
Why did you join Walmart GoLocal?
I joined Walmart GoLocal two years ago, shortly before we publicly announced Walmart GoLocal. We were starting to explore externalizing Walmart’s delivery-as-a-service capabilities. I was immediately interested because at the time, the world was still in the middle of the COVID-19 pandemic, and supply chain and last mile delivery were top of mind for customers and businesses. It was a global conversation. I was excited to be a part of it all and to work with our amazing leadership and associates.
What were your initial impressions, and how has the team evolved since then?
When I first joined, we had less than 10 people on our initial call to discuss this offering. Today, we have more than 100 people on our team who are all working to serve our clients and help them bring reliable, cost-efficient local delivery to their customers. The growth has been incredible, and we’re going from strength to strength.
It’s been incredible to see the types of problems we were solving for clients then vs. now. In the initial days, we were focused on operationalizing the business. Today, we’re looking to optimize and enhance our processes to best serve our clients and their customers. We’re always looking for ways to expand our services and offerings based on client needs.
What are some of the biggest opportunities you see for Walmart GoLocal and our clients?
As we further diversify the services we’re bringing to clients, we’re focused on expanding our capabilities and becoming a one-stop shop for our clients and their needs. For example, our bread and butter has been small parcel delivery. We’re now moving beyond that and offer a range of services, from big and bulky delivery to delivery in two hours or less. We’re seeing more opportunities to get goods to different types of customers in different ways, like ship-from-store, DFC, warehouse deliveries.